Telecommuting:
The Special Circumstances Solution
While
telecommuting has proven effective for permanent work from home arrangements,
it also helps in a variety work interruptions such as severe weather, power
outages, transportation disruptions, labor disputes, and flu seasons.
By having some of your employees telecommute, you can minimize business disruption
and maintain services and productivity. Many organizations have already implemented
this strategy during all types of work disruptions.
Telecommuting also
can help workers stay connected to the workplace by using the following telework
plans:
- Episodic
telecommuting. Lasting a few days in duration, allowing an individual
to focus on completion of a project without workplace interruptions.
- Intermittent
telecommuting. Works when an employee’s workload can be accomplished
remotely. Intermittent telecommuting may accommodate an emergency need to
be home, such as to care for a child at home due to illness, school delay/
cancellation. More workers are taking sick days for family and personal reasons
rather than their own illness, at a rising cost to employers, a CCH Inc study
says. Now in its 12th year, the survey, conducted for CCH by Harris Interactive®,
indicates only a third of unscheduled days off attributed to the employee
being ill.
- Temporary
Telecommuting. Each department should discuss and establish criteria
for authorizing temporary telecommuting to handle special needs such as:
- during the
convalescence of an injury/illness
- during the
last few weeks/months of pregnancy (if regular maternity leave is not
desired). Temporary telecommuting is often combined with a part time work
schedule to accommodate the needs of the employee and employer.
- when the
office is not usable/accessible due to unplanned events (adverse weather,
a fire or other disaster) or planned events (a move, or renovation).
- when the
route to work is blocked by major construction, or the after effects of
natural disasters such as floods or earthquakes (this works best when
there is a regular program in place)
- Emergency
Preparedness and Business Continuity Telecommuting. Recent events
point to telework benefits as an integral part of a sound business continuity
and disaster recovery plan. Valuable corporate assets, including network connectivity,
stored data, and client information can be revived quickly through an alternative
provision in a well-conceived telework plan.
According to Susan
Sears, AT&T district manager and telecommuting expert, the volume of e-mail
messages sent remained the same during the February blizzards. "The unchanged
volume of e-mail indicates that there was no loss in productivity despite workers'
inability to travel to their worksites."
Washington-area
federal workers also telecommuted during the same period, said Faith Wohl, the
General Services Administration's Workplace Initiatives Director. “Use
of federal satellite work centers was up more than 50 percent by telecommuters
who weren't previously scheduled to be there,” said Wohl. "As a result,
they were productive despite the weather. And thousands of work hours were put
to good use that might have been lost otherwise."
A day out of work
for an entire office can cost a company a lot of money, so it makes sense to
have at least some people who are prepared to telecommute, if only to deal with
potential emergencies.